How long does it take to ship?
It takes the package about 7-14 business days in transit after you place the order. If you need expedited shipping on your order or need it urgently, please contact us at email@example.com.
What are made-to-order items?
A lot of our clothes are made-to-order, which means it takes about 5-7 days in manufacturing. This production time is inclusive in the guaranteed shipment days of 14 business days.
Can I cancel my order?
I'm sorry but we currently do not process cancellations.
How do you choose which pieces to carry?
Our strict philosophy is to offer a tightly curated selection of only the best pieces that we love ourselves. we cherish helping you discover the perfect piece for your style and introducing you to new and unexpected styles you may have never considered before.
Why are your prices so much lower than other stores?
By maintaining smaller stock of pieces, working directly with some of the best factories and bringing them to you online-only, we can offer great shopping experience at a truly unexpected price.
If it doesn't fit or isn't what I expected can I return my order?
Yes! We take pride in customer service and if you want to make a return, click here.
Do you ship internationally?
Yes, we ship to countries all over the world everyday and LOVE our international market! We even offer free express shipping on all orders over $100 via FedEx.
Can I shower with my MINUSEY jewelry on?
Always remove jewelry when washing hands, showering, or swimming. Moisture can cause stones to dull and become loose.
Does the jewelry tarnish or ever change colors?
The jewelry will keep its color and shine for years to come if you follow these tips. Avoid spraying or applying any alcohol or oil-based products such as; perfume, hairspray, body lotions, cleansers or hair grooming products on or near the jewelry including hair accessory pieces. The alcohol or oil content will cause Lucite beads to crack, will dull the finish and loosen the crystals, and cause metal parts to discolor or tarnish. Never expose jewelry or hair accessory pieces to extreme heat or direct sunlight over long periods of time as this can cause colors to fade. It is best to keep your pieces stored in airtight bags or boxes as being exposed to open air for long periods of time can also cause your pieces to tarnish or lose color quicker.
How can I clean my jewelry?
To clean your jewelry and hair accessories use a dry soft cloth. Never submerge in cleaning solution or water.
The item I want is sold out! Will it be coming back?
We intentionally keep our stock small to keep our selection fresh, ensure tight quality standards and above all make sure we don't overproduce (and have to pass our poor planning costs on to you). As a result, some of our popular pieces do sell out quickly. But we are always listening and we do try to restock the pieces you love most. Please sign up for our email notifications by clicking the ‘bring it back’ button and entering your email address and we'll be sure to let you know if we restock the particular piece you are interested in.
Do you offer Wholesale?
We are happy to work with online/offline retailers. Inquire at firstname.lastname@example.org with quantity and styles.