HOW TO RETURN
We want you to love your purchase and if for any reason you want to return any pieces, you can do so within 15 days of purchase (postmark dates). Please ensure that items are unworn and in undamaged condition. Customers are responsible for all shipping costs - if it's our mistake (wrong item, damaged item) it's all on us of course.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached.
- Footwear must include the original shoe box in its original condition, without postal labels.
- Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
- Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return
- ALL SALE/DISCOUNTED ITEMS MAY NOT BE RETURNED with no exceptions.
To return an item, please follow these instructions:
- Download and complete the return form and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package.
- Email us about the return in advance to expedite the process (optional).
Please send your return to;
B02 634-15 Sinsa
Seoul 06020 Korea
- Ship your package using your preferred courier. MINUSEY cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
- You will receive an email once your return has been processed. Please allow 7 business days from the time we receive your return for it to be processed.
If you are shipping your return yourself, insuring your return package is recommended but not required. In the event of any failure to return goods to us within 15 days, even though validly cancelled, we reserve the right to charge for the cost of recovery of goods. If the product was not returned within 15 days(postmark dates), the returned goods will be refunded in store credit, which is valid for a year.
Customers are responsible for shipping fees, customs, and duties on their return shipments to MINUSEY. Packages should be shipped to the above address via a carrier that requires recipient’s signature upon delivery.
In order to serve you most efficiently, we no longer offer merchandise exchanges in the traditional sense. With our FREE WORLDWIDE EXPRESS DELIVERY, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.
DEFECTIVE OR INCORRECT ITEMS
If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), you must notify us within 3 DAYS of receiving the product to be eligible for a refund through email. There are no exceptions. We will pay for the return shipping for defective or incorrectly filled orders, and do our best to get you the original item ordered.