DOWNLOAD RETURN FORM


HOW TO RETURN

We want you to love your purchase and if for any reason you want to return any pieces, you can do so within 15 days (the return items must be delivered to MINUSEY within 15 business days since receipt of the original order) without exceptions. Please ensure that items are unworn and in undamaged condition. Customers are responsible for all shipping costs - if it's our mistake (wrong item, damaged item) it's all on us of course.

  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached. 
  • Any merchandise in "SALE" category or whose price is marked down cannot be returned.
  • Any merchandise in "SPECIAL PRICE" category cannot be returned. 
  • Any merchandise with "DISCOUNTED PRICE" cannot be returned.
  • In the interests of hygiene and their nature, all accessories (jewelries, hats, underwear, hosiery, belts, footwear, socks), swimwear and bodysuits - cannot be returned.
  • All returned merchandises will be granted either as store credit, or a refund to the original payment method. The refund option will require a handling & processing fee of US$10, which will be deducted from the amount to be refunded to you. Please note that original shipping charges of flat rate of US$15 for orders under US$100, if separately charged, are non-refundable.
  • The outbound shipping fee will be deducted if the order no longer satisfies free shipping criteria due to returned items.  
  • Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return 

 To return an item, please follow these instructions:

  1. Download and complete the return form and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. 
  2. Email us about the return in advance to expedite the process (optional).
  3. Please send your return to;
    MINUSEY
    B02 634-15 Sinsa
    Gangnam
    Seoul 06020 Korea 
  4. Ship your package using your preferred courier. MINUSEY cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records. 
  5. You will receive an email once your return has been processed. Please allow 7 business days from the time we receive your return for it to be processed.


If you are shipping your return yourself, insuring your return package is recommended but not required. In the event of any failure to return goods to us within 15 days, even though validly cancelled, we reserve the right to charge for the cost of recovery of goods. If the product was not returned within 10 days (postmark dates), the returned goods will be refunded in store credit, which is valid for a year.

Customers are responsible for shipping fees, customs, and duties on their return shipments to MINUSEY. Packages should be shipped to the above address via a carrier that requires recipient’s signature upon delivery.


EXCHANGES

In order to serve you most efficiently, we no longer offer merchandise exchanges in the traditional sense. With our FREE WORLDWIDE EXPRESS DELIVERY, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.

 

DEFECTIVE OR INCORRECT ITEMS

We enforce very strict policy to ensure every item we sell is in perfect condition. We triple check our merchandises prior to shipping and we have CCTVs monitoring these procedures. However, if you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), you must notify us within 3 DAYS of receiving the product to be eligible for a return through email. There are no exceptions. In case of these defective of incorrect merchandises, we will do our best to get you the original item ordered as soon as possible. Since do not provide return labels at this moment or compensate for the return shipping fee, we will use FedEx First Class shipping in order to expedite the replacement process as fast as possible.